Order & Return Policy
1. Placing an Order
Placing an order on our website is simple and secure.
- Select your desired leather product and size
- Add the item to your cart
- Proceed to checkout and complete payment
- You will receive an order confirmation email once payment is successful
Please review your order details carefully before submitting, as changes may not be possible once production begins.
2. Order Processing
- All products are handcrafted using real leather
- Orders are processed within 3–7 business days
- Customized or made-to-measure items may require additional processing time
Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
3. Order Cancellation
- Orders can be cancelled within 24 hours of placing the order
- After 24 hours, cancellation may not be possible due to production or preparation
⚠ Customized or made-to-order leather items cannot be cancelled once production has started.
To request cancellation, contact us immediately at theleatherwings19@gmail.com.
4. Returns Policy
We accept returns to ensure customer satisfaction.
Return Conditions
- Returns must be requested within 7 days of delivery
- Items must be unused, unworn, and in original condition
- Original tags and packaging must be intact
⚠ Customized or personalized leather items are non-returnable, unless there is a manufacturing defect.
Non-Returnable Items
- Custom-made or personalized leather products
- Items damaged due to misuse, wear, or improper care
- Items returned after the return window
5. Exchanges
We offer exchanges in the following cases:
- Size issues
- Manufacturing defects
- Incorrect item received
To request an exchange:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
Exchange approval is subject to inspection.
6. Return Process
- Email us at theleatherwings19@gmail.com with your order number
- Our team will confirm return eligibility
- Ship the item back following our instructions
- After inspection, a refund or exchange will be processed
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
7. Refunds
- Refunds are processed after receiving and inspecting the returned item
- Refunds are issued to the original payment method
- Shipping and handling charges are non-refundable
- Please allow 5–7 business days for the refund to appear in your account
8. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 24 hours of delivery
- Share clear photos of the product and packaging
We will arrange a replacement or refund at no additional cost.
9. Contact Us
For any questions regarding orders or returns, please contact us:
Email: theleatherwings19@gmail.com
Website: theleatherwings.com